Terms of sale
1. General Provisions
1.1 These general terms and conditions apply to all offers, orders and
agreements of OLIVIA PEETERS MASTER GOLDSMITH, hereinafter also referred to as 'we' or 'us'.
1.2. OLIVIA PEETERS MASTER GOLDSMITH is an initiative of HOMUNCULUS COMM V, VAT BE0544538105.
1.3. By placing an order, the customer declares to be aware of and to agree with these conditions.
1.4. These terms and conditions are updated periodically and apply regardless of any conflicting terms stated in other documents.
2. Offers and Agreements
2.1. All offers are without obligation unless expressly stated otherwise.
2.2. An agreement becomes binding as soon as the customer signs the quotation or confirms it by email.
2.3. We are entitled to refuse orders or to attach certain conditions to the delivery.
2.4. Any person who is incapacitated to make purchases under the Belgian Civil Code may not place an order under any circumstances.
3. Unique design to order (“bespoke”)
3.1 An appointment for a unique design to order is free.
3.2 For each additional appointment thereafter, an hourly rate of €55 will be charged, excluding VAT.
3.3 After the initial design, two changes can be made free of charge.
3.4 From the third change to the design, an amount of €55 will be charged per change, excluding VAT.
3.5 Changes must be communicated in writing or by e-mail and will only be implemented after written confirmation from OLIVIA PEETERS MASTER GOLDSMITH.
3.6 The customer is responsible for the costs of additional changes as stated in article 3.4, which will be invoiced separately.
4. Advance payment
4.1. For each order, a deposit of 50% of the purchase price incl. VAT must be paid. This amount is paid upon signing the quotation or upon confirmation by e-mail by the customer.
5. Prices and Payment
5.1 The stated prices include VAT and exclude shipping costs.
5.2 All payments must be made electronically. In the case of payment by bank transfer, the payment will only be considered as completed when it has been credited to the bank account of OLIVIA PEETERS MASTER GOLDSMITH.
5.3 The remaining 50% of the order amount must be paid upon delivery or before the order is shipped.
5.4 If the buyer is liable for VAT in their home country, it is the buyer's responsibility to report the purchase to the local authorities.
6. Cancellation and returns
6.1. The order can be cancelled by the customer up to 14 days after agreement. In that case we will retain the advance payment as compensation.
6.2. An order can never be returned.
7. Delivery
7.1 We strive to deliver within a period of 8 weeks. Exceeding the delivery time does not entitle the customer to compensation or to terminate the agreement.
7.2 In the event of a delay, the customer will be notified.
7.3 Delivery will take place in person at OLIVIA PEETERS MASTER GOLDSMITH or will be sent to the address specified by the customer, which will be established in writing.
7.4 The risk of loss or damage to products passes to the customer at the time of delivery. It is the customer's responsibility to check the order for any damage upon receipt.
7.5 Any customs, import or other charges shall be borne by the buyer.
7.6 Optional adjustments after delivery will be invoiced separately. We recommend that you have repairs and adjustments carried out by us after delivery.
8. Liability
8.1 OLIVIA PEETERS MASTER GOLDSMITH strives to ensure that the products comply with the agreement and the specifications stated in the offer. OLIVIA PEETERS MASTER GOLDSMITH cannot be held responsible for deviations in colour compared to the digital display.
8.2 If goods or materials of the customer are stored at OLIVIA PEETERS MASTER GOLDSMITH, the risk lies with the customer.
8.3 Our liability is limited to the amount of the order in question.
8.4 OLIVIA PEETERS MASTER GOLDSMITH cannot be held liable in any way for any form of damage resulting from careless, incorrect, illegal or fraudulent use of its designs, website, photos, data or products.
9. Warranty
9.1 A warranty period of 2 years applies. With the exception of gold plating: a warranty period of 1 year applies.
9.2 If the jewel breaks within 2 years after the date of the advance invoice, the jewel will be repaired free of charge. If it breaks after 2 years, compensation will be requested, depending on the nature of the defect.
9.3 The warranty never applies to defects that arise as a result of accidents, neglect, falls, improper use of the jewel, failure to comply with the instructions for use, adjustments or modifications to the jewel, rough handling, poor maintenance or any other abnormal or incorrect use (e.g. sawing, placing under extreme pressure, placing in acids, etc.).
10. Complaints procedure
10.1 Complaints regarding the performance of the agreement must be submitted to OLIVIA PEETERS MASTER GOLDSMITH by registered letter within 14 days of receipt, fully and clearly described.
10.2 Complaints submitted to us will be answered within a period of 14 days from the date of receipt.
11. Intellectual Property Rights
11.1 All intellectual property rights concerning the products, designs, photographs and renders belong to OLIVIA PEETERS MASTER GOLDSMITH.
11.2 It is not permitted to copy or otherwise use products or designs without the written permission of OLIVIA PEETERS MASTER GOLDSMITH.
12. Applicable Law and Disputes
12.1 All legal relationships in which OLIVIA PEETERS MASTER GOLDSMITH is a party are exclusively governed by Belgian law.
12.2 Disputes will be submitted exclusively to the competent court in the district of Mechelen.
13. Force Majeure
13.1 In the event of force majeure, including but not limited to war, terrorist attacks, pandemics, death, natural disasters, hacking, etc., OLIVIA PEETERS MASTER GOLDSMITH is not responsible for failure to comply with the obligations set out in the General Terms and Conditions.
13.2 In the event of force majeure, OLIVIA PEETERS MASTER GOLDSMITH will inform the buyer.